What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am out of space? Why I did not get non-profit discount?

    Asked by rsksoccer on November 17, 2016 at 09:51 AM
    Why am I out of space? I deleted all older files, empty trash. 

    I emailed yesterday.  No reply.  I just upgraded, but did not ask if I was "non profit" organization fro half price cost.  Please refund me the discount please and answer my question. 

    Thanks

    thanks all am i upgraded and non profit yesterday
  • Profile Image
    JotForm Support

    Answered by candy on November 17, 2016 at 10:11 AM

    Hello,

    As I have checked your account, you have a BRONZE plan and you are not out of space as you can see the following screenshot:

    As I have checked, you did not apply for our non-profit discount. In order to take advantage of the non-profit discount, you should have to fulfill the form at the following link firstly: https://www.jotform.com/nonprofit/pricing/  We have to approve your apply and then if you will get approval, we can refund your money back.

    Thanks in advance.