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    Google Docs Integration issue

    Asked by designsbyrhenn on May 12, 2012 at 10:05 PM


    I just learned about the Google Docs integration and celebrated!  I managed to get four of my forms integrated, but there is one that will not move.  I orginally moved three over and then tried the one that isn't moving.  When I tried a couple of times to move the misbehaving form, I decided to try another.  It moved perfectly.  So I went back and attempted to move the one not working and it still won't move.  I cleared caches.

    What happens: 

    I get to the "authenticate" button and press it.  It brings me directly to the screen shot 1

    I press "Allow Access" and this is what I get:

    screen shot 2

    It times out and then brings me back to the beginning.


    I tried to change the form in some way and resave, then tried to integrate and it wouldn't do it.  Same results.  I did read about another who'd had an issue, though it wasn't the same issue, and I don't have that many entries that it should be a timeout issue.


    Page URL:

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    Answered by designsbyrhenn on May 12, 2012 at 10:22 PM

    I forgot to add: I tried cloning the form and that wouldn't move either.

    And since first posting the issue, I found a couple more that I desired to move, some moved fine, others would not.  thanks 

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    JotForm Support

    Answered by jonathan on May 13, 2012 at 02:12 AM

    Hi designsbyrhenn,

    Can you please provide us the Form ID# of the form that would not 'move'.
    I will try to clone it on my end, and see if I can integrated it to my google docs.

    Will await your update.


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    JotForm Support

    Answered by jonathan on May 13, 2012 at 02:19 AM

    Sorry, I found the form already. It was this one  http://form.jotform.com/form/2761818123

    I will check.


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    JotForm Support

    Answered by jonathan on May 13, 2012 at 02:47 AM


    I think I found what is causing the issue.

    It was the apostrophe(') in the Name of the form.
    I remove them and I was able to authenticate and integrate it in google docs.
    Please try renaming the form and do not include (') on the name.

    Please inform us if you still encounter the issue. Thanks.


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    Answered by canerbalci on May 14, 2012 at 03:51 AM

    Hi designbyrhenn,

    We are sorry for the inconvenience. Thanks to jonathan we fixed the issue with apostrophe in form titles. You don't have to change your form titles to integrate with Google Docs anymore.

    thanks for your feedback,

    have a nice day

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    Answered by designsbyrhenn on May 14, 2012 at 10:45 AM

    I got the original fix from Jonathan over the weekend but hadn't had time to try it.  So I received notification for the corrected structure and tried it this am.  Perfect!! Thank you both for puzzling that out and fixing it.

    Warmest regards,
    Designs by Rhenn