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  • Profile Image

    PayPal [Selling Subscriptions]: Coupon code is not applying the discount.

    Asked by outofx on November 17, 2016 at 10:47 AM

    Hi, 
    I embedded coupons in paypal wizard here: 

    https://form.jotform.me/61842687745469

     

    With those coupons :

    For 20% :         987Promo20

    For 100%:        FR34T325EE

     

    Once you enter the coupons I get a message that the coupon is valid but the price do not change accordingly.

     

    Thx in advance,
    nir

    Page URL:
    https://form.jotform.me/61842687745469

    Screenshot
    stopped working JotForm style size message
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 01:02 PM

    I have tested on your form and I can see the same problem, I have also cloned your form and set up the coupon code you're using, I can see the same on my end, even when the coupon code says it is valid it does not reflect in the product's price. 

    I have tried modifying the coupon limit setting it to none, changing the discount to be applied to all the payments and even updating the discount to be applied, but nothing happens. 

    I will forward this thread to our second level for further investigation, we will let you know as soon as we get news regarding this thread.

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 29, 2016 at 05:45 PM

    Hi there,

    Sorry for the late update.

    Your subscription does not have an "initial first payment" (or setup fee), and so your coupon should apply to "All Payments" instead of "First Payment" for it to work properly.

    Please kindly update your coupon.

    Thanks!