What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    e-mail regarding downgrade

    Asked by Samantha allard on November 17, 2016 at 01:03 PM


    I just received an e-mail stating our account has been downgraded.  We were using the free option.  Please let me know what this means to us and our existing forms.




    Samantha Allard

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    JotForm Support

    Answered by Mike_G on November 17, 2016 at 02:22 PM

    I see that you've opened another thread regarding this concern and one of my colleagues is on it already. 


    Please refer to that thread to avoid confusion.

    Thank you.