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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by Freakyfred on November 17, 2016 at 01:55 PM

    When someone uploads a file its not coming to my email anymore. How can you fix this?

    Page URL:
    www.focuz3dimages.com

    email notification not receiving recipient emails
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 17, 2016 at 03:30 PM

    Although I didn't find the form in the website you provided, I have checked the email address associated with your account that you've probably used as a recipient of your email notification and found out that it is on the bounce list.

    Result: **ed@f***********s.com is IN the bounce list

    Reason(s) : smtp; 552 5.2.0 7d6H1t01G1FKi2h01 - 7d6H1t01G1FKi2h01d6JUF

    I have removed it from that list and it should work now.

    So you could prevent this from happening again, please check the guide below and use it as a reference.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you.