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FreakyfredAsked on November 17, 2016 at 1:55 PM
When someone uploads a file its not coming to my email anymore. How can you fix this?
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Mike_G JotForm SupportReplied on November 17, 2016 at 3:30 PM
Although I didn't find the form in the website you provided, I have checked the email address associated with your account that you've probably used as a recipient of your email notification and found out that it is on the bounce list.
Result: **ed@f***********s.com is IN the bounce list
Reason(s) : smtp; 552 5.2.0 7d6H1t01G1FKi2h01 - 7d6H1t01G1FKi2h01d6JUFI have removed it from that list and it should work now.
So you could prevent this from happening again, please check the guide below and use it as a reference.
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Thank you.