Not receiving email notifications

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    Freakyfred
    Asked on November 17, 2016 at 01:55 PM

    When someone uploads a file its not coming to my email anymore. How can you fix this?

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    Mike_G
    Answered on November 17, 2016 at 03:30 PM

    Although I didn't find the form in the website you provided, I have checked the email address associated with your account that you've probably used as a recipient of your email notification and found out that it is on the bounce list.

    Result: **ed@f***********s.com is IN the bounce list

    Reason(s) : smtp; 552 5.2.0 7d6H1t01G1FKi2h01 - 7d6H1t01G1FKi2h01d6JUF

    I have removed it from that list and it should work now.

    So you could prevent this from happening again, please check the guide below and use it as a reference.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you.