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    Coupon code (fixed amount): Credit card fields are required if total amount is less than 0.

    Asked by swalker286 on November 18, 2016 at 03:31 PM

    I am having a similar issue.  Some of my coupon code's discount is larger than the product total chosen by customer.  If the PayPal widget is marked required, it requires CC# even when payment is not due.

    I know for a a fact I tested this in the past 2 months before going live, and now my forms are live and customers are being forced to enter a CC# when no payment is due.  In order to bandaid the error, I have removed the required option on the PayPal field.

    Form:
    https://www.jotform.us/form/62943946042157

    Conditions:
    PayPal Field Required
    Credit Card is Default payment method
    Total Due is negative amount

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    JotForm Support

    Answered by BJoanna on November 18, 2016 at 03:51 PM

    I have inspected your form and I saw that all of your coupon codes have fixed amount discount $138. I assume that mentioned issue is happening only when selected quantity is 0 or 1.

    Please note that total amount can not be less than 0. 

    If total is 0 credit card fields will not be shown. 

    To resolve this issue you will need to provide your users that are selecting quantity 1 coupon codes that have fixed amount $69 or 100% percentage discount.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by swalker286 on November 18, 2016 at 04:44 PM
    There is also a coupon for $276
    Sara Walker
    NHRA Division Office Services Administrator | NHRA West Central Division
    p. 816.795.8055



    ...
  • Profile Image

    Answered by swalker286 on November 18, 2016 at 04:44 PM
    This does not help unfortunately.
    I realize a credit will show. But it should not require a CC#.
    If PayPal payment method is selected it bypasses this information. But if CC is default method it will not allow customer to bypass this payment by information even though it is not needed.
    Sara Walker
    NHRA Division Office Services Administrator | NHRA West Central Division
    p. 816.795.8055



    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 18, 2016 at 06:00 PM

    I will raise this issue to our developers. Once this issue is resolved we will inform you via this thread. 

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    JotForm Support

    Answered by NeilVicente on November 24, 2016 at 04:37 PM

    Hi Sara,

    This bug is now fixed. 

    Kind regards,