- JoeyGraphicsAsked on May 13, 2012 at 12:22 PM
I recently set up a contact form on my website using jotform. When I tested the email notification through jotform everything worked fine, but now that it is embeded in my site it does not. It appears to function propperly for the user, but I do not recieve the emails after they have been submitted through the form. I did check spam and nothing was there either, and I also made sure the form was enabled. The URL to the form is http://www.joeygraphics.com/contact.html
I appreciate your help!
Joey ZarconePage URL:
- gori-mathewAnswered on May 13, 2012 at 12:42 PM
We apologize for what this issue has caused you. Can you try to change your Sender Name to JotForm, and your Sender-Email to firstname.lastname@example.org in the notification email setup and then do a test?
You can also add JotMails ip addresses to your mail providers whitelists.
If this still doesn't work, please do let us know.
- JoeyGraphicsAnswered on May 13, 2012 at 01:51 PMThat worked!! Thank you!!
- gori-mathewAnswered on May 13, 2012 at 01:57 PM
Welcome Joey and thanks for using Jotform
- johnboscocampAnswered on May 15, 2012 at 02:29 PM
Hi there, we are now having a similar problem. Our notifications have worked perfectly fine up until our last two submissions - we never received notification of new submissions. I just sent test nofications and they did not work either. Nobody has been into the form to change anything in over a month - they just suddenly stopped working. Thanks for your assistance!
- JotForm SupportGoldoAnswered on May 15, 2012 at 04:29 PM
Please try to set the sender e-mail to noreply@jotform as advised above. You can also contact your email provider and tell them to whitelist Jotform's IPs.