What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving email notifications?

    Asked by JoeyGraphics on May 13, 2012 at 12:22 PM

    I recently set up a contact form on my website using jotform.  When I tested the email notification through jotform everything worked fine, but now that it is embeded in my site it does not.  It appears to function propperly for the user, but I do not recieve the emails after they have been submitted  through the form.  I did check spam and nothing was there either, and I also made sure the form was enabled.  The URL to the form is http://www.joeygraphics.com/contact.html

    I appreciate your help!

    Thanks

    Joey Zarcone

    Page URL:
    http://www.joeygraphics.com/contact.html

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    Answered by gori-mathew on May 13, 2012 at 12:42 PM

    Hi Joey;

    We apologize for what this issue has caused you. Can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by JoeyGraphics on May 13, 2012 at 01:51 PM
    That worked!! Thank you!!
    Joey Zarcone
    Graphic Designer
    jzarcone@joeygraphics.net
    570.881.0960
  • Profile Image

    Answered by gori-mathew on May 13, 2012 at 01:57 PM

    Welcome Joey and thanks for using Jotform

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    Answered by johnboscocamp on May 15, 2012 at 02:29 PM

    Hi there, we are now having a similar problem. Our notifications have worked perfectly fine up until our last two submissions - we never received notification of new submissions. I just sent test nofications and they did not work either. Nobody has been into the form to change anything in over a month - they just suddenly stopped working. Thanks for your assistance!

  • Profile Image
    JotForm Support

    Answered by Goldo on May 15, 2012 at 04:29 PM

    Please try to set the sender e-mail to noreply@jotform as advised above. You can also contact your email provider and tell them to whitelist Jotform's IPs.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56