What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I am using Starter version and get to 100 submissions, can I seamlessly switch to Bronze level?

    Asked by lindawhitridge on November 18, 2016 at 04:23 PM

    If I start a form in the Starter version, and use it to gather data, if/once I get up to 100 submissions can I still use the same form when upgrading to Bronze, or do I have to start over? 

    Submissions and 100 submissions bronze
  • Profile Image
    JotForm Support

    Answered by david on November 18, 2016 at 06:38 PM

    Yes, you can switch between subscription levels at any time.  You can upgrade to Bronze when you need more submissions and downgrade back to a Free account when you do not.  If your submissions and storage total stay under the current account limits, your forms will be unaffected.