What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Timing Out

    Asked by lizgym on November 19, 2016 at 06:30 AM

    This form is embedded into our website and we have had several customers say that the form keeps timing out so they can not pay, when trying to do so from their devices. 

    Is there a problem with this on Jotform.

    Page URL:
    https://form.jotform.com/63066671029962

    timing JotForm problem and devices
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    JotForm Support

    Answered by Nik_C on November 19, 2016 at 09:40 AM

    I just tested your form and was successfully redirected to PayPal:

    IS that happening on the form only or on the PayPal's side?

    Were you able to replicate this problem?

    We'll wait for your response.

    Thank you!