What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receing submissions to my email?

    Asked by asvindesai on November 20, 2016 at 12:30 PM

    I have a Jotform designed registration form on my website: YouthWellnessCamp.com. I had the same problem last year also. I am NOT receiving notifications when a form is submitted. When a client completes a from and clicks on the Submit form, sometimes it does not respond. ON Chrome browser it works, but on Safari it gives problem.

    I have gone into my account and collected the submissions from there. Can you please fix the problem I just described above? 

    Page URL:

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    JotForm Support

    Answered by Nik_C on November 20, 2016 at 01:36 PM

    I checked your emails, and one of them was in our Bounce list, please find below the reason:


    Reason(s) : 554 5.7.0 [internal] sending account

    I removed your form from our Bounce list and you should receive submissions now.
    We're sorry for this inconvenience, please check this guide on how to prevent this issues.

    If you have any additional questions please let us know.
    Thank you!