Why I'm not receing submissions to my email?

  • Profile Image
    Asked on November 20, 2016 at 12:30 PM

    I have a Jotform designed registration form on my website: YouthWellnessCamp.com. I had the same problem last year also. I am NOT receiving notifications when a form is submitted. When a client completes a from and clicks on the Submit form, sometimes it does not respond. ON Chrome browser it works, but on Safari it gives problem.

    I have gone into my account and collected the submissions from there. Can you please fix the problem I just described above? 

  • Profile Image
    Answered on November 20, 2016 at 01:36 PM

    I checked your emails, and one of them was in our Bounce list, please find below the reason:


    Reason(s) : 554 5.7.0 [internal] sending account

    I removed your form from our Bounce list and you should receive submissions now.
    We're sorry for this inconvenience, please check this guide on how to prevent this issues.

    If you have any additional questions please let us know.
    Thank you!