What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Dropbox Integration - First Entry is Blank

    Asked by DKEHQ on May 13, 2012 at 08:34 PM


    Noticing a glitch in Dropbox integration wherein the very first submission (in .pdf) to each form appears totally blank--all fields.  Every submission thereafter shows-up in full form.  This does not apply to the jotform.com submissions page, where the information is clearly viewable.  This happens only in my dropbox.com inbox and my desktop dropbox application.

    The error is not prohibitive, but it is annoying!





  • Profile Image
    JotForm Support

    Answered by liyam on May 13, 2012 at 11:05 PM

    Thank you for reporting this, DKEHQ.  I will forward this matter to the development team.  Once we get updates, we'll let you know right away.

  • Profile Image

    Answered by kevinkuhns on May 18, 2012 at 03:30 PM

    I am having this same issue...

  • Profile Image
    JotForm Support

    Answered by Goldo on May 18, 2012 at 04:05 PM

    Developers are now looking into this. This thread will soon be updated.

  • Profile Image

    Answered by netzideologie on May 23, 2012 at 04:37 PM

    Any Update on this? Got the same problem. Blank pdf showing.

  • Profile Image
    JotForm Support

    Answered by liyam on May 23, 2012 at 04:47 PM

    We still haven't heard from the developers on this matter.  They will give an update on this as soon as possible.

    Thank you for your patience and we apologize for your inconvenience.

  • Profile Image
    JotForm Support

    Answered by liyam on June 20, 2012 at 12:28 PM

    Hello DKEHQ, netzideologie, and kevinkuhns.  We have received word that this problem has been fixed already.  I also made a test and I was able to receive the pdf file properly.

    If you guys still are experiencing this issue, please let us know.

    Thanks for your patience and support.