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    How to embed a youtube video and soundcloud track into the email?

    Asked by JoshSetterfield on November 21, 2016 at 05:44 AM

    Is there any way to embed a youtube video and soundcloud track into the autorespond email?

    This is a re-post of a comment on Setting Up an Autoresponder Email

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    JotForm Support

    Answered by candy on November 21, 2016 at 06:45 AM


    You can add a Youtube video with the iFrame method to the autoresponder email. You can add the following codes to the source codes of the autoresponder:

    <iframe src="https://www.youtube.com/embed/XGSy3_Czz8k" width="420" height="315"></iframe>

    Please find the screenshot below:

    However, the recipient will not see the youtube video on the mail as the email providers do not support youtube video. I have checked on Gmail and Hotmail and I have seen that users are not able to view the video in the mail as you can see below:

    What you can do is embed link to the autoresponder.

    The same case for the SoundCloud track.

    If you need further clarification, let us know. We will be glad to help.


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    Answered by JoshSetterfield on November 21, 2016 at 07:57 AM

    Yes that was the problem, the video and soundcloud wouldn't show up in the email.

    Is there a fix for that? If so, could you step me through that?

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    JotForm Support

    Answered by Chriistian on November 21, 2016 at 08:04 AM

    Hi there,

    The inability to display video is a limitation most email clients have. Some email clients have limited support to HTML. Some restrict the displaying of video in email for security and other reasons.

    As suggested by my colleague, you can only include the link to the video in your notification email.

    Let us know if you need further assistance.