Getting multiple submissions from same indivdual

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    acemadison
    Asked on November 21, 2016 at 05:46 PM

    I keep getting multiple submissions from the same individual. I have contacted this individual and they are unsure why I would be as well. They have not been submitting anything. I received the submission once and I keep getting the duplicate copies of the same submission which is adding to my total submissions. I have deleted all of the submissions from this individual but I am still getting submissions. What do I need to do to make this stop. 

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    jonathan
    Answered on November 21, 2016 at 10:01 PM

    Hi,

    It is most likely that spam bots were able to record your form URL on your website and was now being used to send spam submissions only.

    I suggest you add a Captcha field on your form https://www.jotform.us/form/53265506126149 to make sure an actual person will be submitting the form.

    User guide: How-to-Add-a-CAPTCHA-field

    You can observe for now if the issue will happen again after adding the captcha field. Do let us know if this still did not fix it.

    Thanks.