What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving submission emails.

    Asked by jonhall2278 on November 21, 2016 at 08:06 PM

    We upgraded to a new membership and for some reason our submissions are not coming up. We have patients submitting information that we are not able to receive at the moment. Please get back to me as soon as you can, this is very inconvenient for our business right now. Thank you!

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    JotForm Support

    Answered by ashwin_d on November 21, 2016 at 10:47 PM

    Hello jonhall2278,

    Do you mean to say that you are not receiving submission emails after the form is submitted?

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that the submission are being sent successfully. Please check the screenshot below:



    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? I would suggest you to also check your spam folder to see if the emails ended up there.

    We will wait for your response.

    Thank you!

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    Answered by jonhall2278 on November 21, 2016 at 11:44 PM
    OK thank you
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    JotForm Support

    Answered by liyam on November 22, 2016 at 12:53 AM

    I assume that what ashwin did fixed the matter at hand. On this regard, we're glad that the issue is now fixed.

    If you have other questions, please let us know.