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    why are my docx files being downloaded as zip files

    Asked by pridgeonandclay on December 08, 2010 at 12:04 PM

    My company recently upgraded from Office 2003 to Office 2010. Now whenever someone attaches a word document to our form, Internet Explorer doesn't seem to know that it's a docx file, but rather it thinks it's a zip file and downloads it as such. I know this has to do with MIME settings and that IE needs to be told that when it encounters a docx file to open it in Word. I have asked our IT department to do this, however they are telling me that the MIME settings are something that is changed on the server's end. And because the form attachments are stored on Jotforms servers that it is Jotform that needs to change the MIME types.

    I know that a quick & easy work around this is to 1) use a different browser (IE seems to be only one with issues) however I work for a rather large company and we are very restricted by our IT department as to what we use and don't use. Most departments here only have access to IE.

    A second work around is to save the file to your computer (instead of just opening the file) and then renaming the file with the .docx extension. Then you can open with Word with no problems. However, I will avoid providing a lecture as to why this isn't a feasible option for us - let's just say it's not. This solution will work as a temporary bandaid but is not a good permanent solution.

    Is anyone else encountering this problem? It would seem that if it really IS a fault of the Jotform server MIME types then all of us using Jotform's service would be having this problem.

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    JotForm Founder

    Answered by aytekin on December 09, 2010 at 06:21 AM

    I added this to our bug list. We will make sure that the mime types are setup properly. That should fix this problem on IE.

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    JotForm Founder

    Answered by aytekin on December 09, 2010 at 08:16 AM

    Fixed now.

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    Answered by pridgeonandclay on December 09, 2010 at 08:26 AM

    Hmm...I'm still having them download as zip files. Could it be that it's not on your end, but something internal on my end? My IT people are saying it's not, but maybe they are wrong. If you've looked into your settings and they are correct, then what more can you do right?

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    JotForm Founder

    Answered by aytekin on December 10, 2010 at 09:18 AM

    Can you email us one of the links that download as zip file?

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    Answered by pridgeonandclay on December 14, 2010 at 09:14 AM

    I am currently working with your support staff. My original email stated my problem with docx files. The first reply I got said that the problem was fixed. I tried again and was still having the same problem. I emailed this back to support - got a reply to please send us a link that is doing this. I emailed a link that is still downloading as a zip on December 10. I have not gotten a reply since this email. The email would have come from tbrand@pridgeonandclay.com

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    JotForm Founder

    Answered by aytekin on December 14, 2010 at 10:01 AM

    We sent a reply to you on December 12th. Did you not receive that?

    On the URL, try changing www.jotform.com with ying.interlogy.com and monk.interlogy.com and let me know which one works.

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    Answered by rvannatta on May 15, 2011 at 09:52 AM

    This is posing a real problem for me too.  Is there any way you can get this corrected?  Do you have a time frame?

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    Answered by calhouncollege on July 05, 2011 at 02:36 PM

    Help, please.  We are having the same problem.

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    Answered by rvannatta on July 05, 2011 at 02:55 PM

    Believe it or not, Word 2007 and 2010 formatted files, are in fact ZIP files.  Word (and Excel for that matter) unzips them before opening them.

    On some computers, IE doesn't seem to get a recognizable MIME type from JotForm's servers and so it does a "MIME sniff" to determine what file type the file is.  Since Office 2007/10 files are saved within ZIP files, IE assumes the associated program is your default compression program.  For those computers with this problem, running IE in compatibility mode seems to help.  Using a Non-IE browswer avoids the problem all together. On computers with this problem, it doesn't seem to matter if you upgrade IE to the latest version, the problem persists.


    I still think the root issue is on the JotForm servers.


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    Answered by redfcu on January 30, 2012 at 03:35 PM

    We have the same issues. When I get an email response the files are docx and I can open them. When anybody else receives the form they come across as zip files. If they forward me the response it shows up for ma as a docx file. So it doesn't necessarily help to forward one to jotform. This is a real problem.

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    Answered by fxr on January 30, 2012 at 03:40 PM

    This issue only happens on IE8.

    Is thre any you or the people recieving this files could use a different browser?

    Another fix is to just download the .zip file and rename it .docx, it should then open normally. 

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    Answered by redfcu on January 30, 2012 at 03:45 PM
    My problem is that it is that way in the emails. When it comes to me it is fine, it shows up as docx. When other people in the office get the same email it is a zip file. They can forward me the email and it is a docx. Very strange.
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    Answered by fxr on January 30, 2012 at 04:33 PM

    Hello Jerry,

    Although, (i believe) this issue is peculiar to IE8, there possibly is something we can do on our servers to rectify it. I will pass on the issue onto our development team to find that out. 

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    Answered by guest_30094523632044 on January 10, 2013 at 11:22 AM

    If you have some troubles with your docx files try repair word


    http://www.repairword2007.wordrepairtoolbox.com knows how to repair a Word document in 2007 format and other versions as well