What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does the email on the account work but the same exact email that I need for submission won't be approved

    Asked by rcafferty7 on May 14, 2012 at 11:55 AM

    Everytime I do a test email for my form, I keep getting this error in email form.

          "Your message did not reach some or all of the intended recipients. Subject: (TEST) Comments and Questions from our Customers

    Sent: 5/14/2012 11:44 AM

    The following recipient(s) cannot be reached:

          CBNKSocialMedia on 5/14/2012 11:44 AM

                The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

                < yang.jotservers.com #5.1.1 SMTP; 550 rejecting spoofed message>"


    The email I am trying to test is the same email that is in the account settings.


  • Profile Image

    Answered by gori-mathew on May 14, 2012 at 03:36 PM


    We apologize for what this issue has caused you. Can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us k