What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled

    Asked by tagibbs on November 22, 2016 at 08:53 AM
    Page URL:
    Formsaysdisabledandwontsave

  • Profile Image
    JotForm Support

    Answered by emily on November 22, 2016 at 09:00 AM

    I checked your account and it was autosuspended due to the detected phishing in your form with Form ID:63263629925161. 

    You cannot demand Credit Card information from users. It violates our terms of use. Thus, I deleted those fields from your form and activated your account.

    Please check again and let us know if you have any questions.

    Thanks.