What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my forms are disabled?

    Asked by tagibbs on November 22, 2016 at 08:56 AM
    shows
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    JotForm Support

    Answered by candy on November 22, 2016 at 09:08 AM

    Hello,

    Your account has been auto suspended due to phishing by our automatic phishing detection system.

    You are not allowed to receive credit card information from users as the following screenshot of the old version of your form without using payment gateways according to our terms of use :

    As I have seen that you have already deleted the forbidden fields. So that, I have reactivated your account.

    Please also check our privacy policy to avoid suspicious activities: https://www.jotform.com/help/9-Privacy-Policy

    Kindly be aware of that: If this situation happens again, we are going to delete your account.

    Thanks in advance.