Why my forms are missing?

  • sam Craven
    Asked on November 22, 2016 at 11:31 AM

    I need to upgrade my account i guess as the forms are no longer on my website.

     

    Please call so we can resolve this ASAP!

  • Nik_C
    Replied on November 22, 2016 at 12:52 PM

    Unfortunately, we don't offer phone support, but we will be more than happy to assist you through Forum.

    Could you please let us know the form ID or the username under which you have the forms disappeared because this user that you're writing from is a guest one.

    We'll wait for your response.

    Thank you!

  • Sam Craven
    Replied on November 22, 2016 at 1:04 PM

    I do not know my log in because i was not the one that created it.  The company that managed my website created it and they no longer manage it.

     

    this is one form:

    http://form.jotform.us/jsform/51306036734146

     

    all forms on the website are currently not working.

  • Kiran Support Team Lead
    Replied on November 22, 2016 at 1:32 PM

    I see that the account is now holding Free subscription plan and the forms are disabled since the account has reached the form views limit. It is required to upgrade your account in order to reactivate the account. 

    You may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

    Why my forms are missing? Image 1 Screenshot 20

    Please get back to us if you need any further assistance. We will be happy to help.