Why my forms are missing?

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    sam Craven 
    Asked on November 22, 2016 at 11:31 AM

    I need to upgrade my account i guess as the forms are no longer on my website.

     

    Please call so we can resolve this ASAP!

  • Profile Image
    Nik_C
    Answered on November 22, 2016 at 12:52 PM

    Unfortunately, we don't offer phone support, but we will be more than happy to assist you through Forum.

    Could you please let us know the form ID or the username under which you have the forms disappeared because this user that you're writing from is a guest one.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Sam Craven 
    Answered on November 22, 2016 at 01:04 PM

    I do not know my log in because i was not the one that created it.  The company that managed my website created it and they no longer manage it.

     

    this is one form:

    http://form.jotform.us/jsform/51306036734146

     

    all forms on the website are currently not working.

  • Profile Image
    Kiran
    Answered on November 22, 2016 at 01:32 PM

    I see that the account is now holding Free subscription plan and the forms are disabled since the account has reached the form views limit. It is required to upgrade your account in order to reactivate the account. 

    You may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

    Please get back to us if you need any further assistance. We will be happy to help.