What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are missing?

    Asked by sam Craven  on November 22, 2016 at 11:31 AM

    I need to upgrade my account i guess as the forms are no longer on my website.


    Please call so we can resolve this ASAP!

    Page URL:

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    JotForm Support

    Answered by Nik_C on November 22, 2016 at 12:52 PM

    Unfortunately, we don't offer phone support, but we will be more than happy to assist you through Forum.

    Could you please let us know the form ID or the username under which you have the forms disappeared because this user that you're writing from is a guest one.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Sam Craven  on November 22, 2016 at 01:04 PM

    I do not know my log in because i was not the one that created it.  The company that managed my website created it and they no longer manage it.


    this is one form:



    all forms on the website are currently not working.

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    JotForm Support

    Answered by Kiran on November 22, 2016 at 01:32 PM

    I see that the account is now holding Free subscription plan and the forms are disabled since the account has reached the form views limit. It is required to upgrade your account in order to reactivate the account. 

    You may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

    Please get back to us if you need any further assistance. We will be happy to help.