What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect file upload count shown

    Asked by jrc5410 on November 22, 2016 at 02:26 PM

    I believe that my account went over the upload limit. I have deleted some files. Could you please reset my account so I can access my files again?

    Thank you for your help, and so sorry for the trouble!

    reset account My Account and thank can
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    JotForm Support

    Answered by david on November 22, 2016 at 04:21 PM

    The incorrect total was indeed showing for your other account.  I reset the total and it should now be showing correctly.  Your forms should also now be active once again.