What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to edit my form

    Asked by asifjamilakhtar on November 23, 2016 at 02:44 AM

    i am unale to edit my form. whenever i try to edit a new window open and nothing is loaded. I have tried 3 different browsers for this. please help as matter is urgent.


    Page URL:

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    JotForm Support

    Answered by candy on November 23, 2016 at 06:47 AM


    As I have checked your account and your form, I have seen that you are trying to edit your form in V4. Please check your account settings as the following screenshot:

    You need to choose version 3 to continue to edit your form.

    Please try. If you need further clarification, let us know.


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    Answered by asifjamilakhtar on November 28, 2016 at 02:44 AM
    the form is still un editable. its really frustrating when you cant open
    the form in edit mode. please do the needful ASAP.
    Best Regards
    Asif Jamil Akhtar
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    JotForm Support

    Answered by owen on November 28, 2016 at 03:04 AM

    Hi Asif,

    I have logged in to your account to see whether I am able to replicate the issue or not. However, I can not replicate it since your form is editable:

    Your form loads in V4 form builder. You can change this back to V3 as my colleague Candy suggested. However, as you can see there is no issue on my end. Can you please confirm this as well? Since your form is rather a big one it just takes some time to load it, but it eventually does load just fine.

    We will be waiting for your feedback. 

    Thank you

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    Answered by asifjamilakhtar on November 28, 2016 at 03:44 AM
    how can i downgrade to v.3? can you plz do it on my behalf?
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    JotForm Support

    Answered by olivia on November 28, 2016 at 03:56 AM


    I have updated your Form Builder according to your request. Your form builder is V3 now. 

    Could you please check your form and back to us if your issue still persists?

    If you need any further assistance, please feel free to let us know.

    Thank you.