What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dwolla Subscriptions: Sorry, an error occurred while processing your request.

    Asked by hiddenpond on November 23, 2016 at 05:40 AM

    I get:

    Sorry, an error occurred while processing your request.

     

    Developers: Invalid client configuration. Refer to OAuth documentation at docs.dwolla.com for more information.



    This is a re-post of a comment on Setting Up Dwolla Integration With JotForm

    dwolla integration subscriptions error
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    JotForm Support

    Answered by owen on November 23, 2016 at 06:40 AM

    Hi,

    Can you please provide us further details about the issue? When or how do you get this error? There is already a ticket escalated about this particular error but it was about the recurring payments on Dwolla. Please let us know if it is the very same issue. 

    We will be waiting for the details.

    Thank you for contacting us.

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    Answered by hiddenpond on November 23, 2016 at 10:15 AM

    It's the same issue, that is the form doesn't work for Dwolla recurring payments. Thanks!

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    Answered by hiddenpond on November 23, 2016 at 10:44 AM
    Hi,
    It's the same issue, that is the form doesn't work for recurring payments.
    Thanks!
    ...
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    JotForm Support

    Answered by Mike on November 23, 2016 at 12:35 PM

    Thank you for your confirmation.

    We have attached a bug report ticket to this thread and escalated it to our developers.

    We will get back to you as soon as we have any updates.

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    Answered by philim86 on November 29, 2016 at 04:42 PM

    I am getting the same error (https://www.jotform.us/form/63335898502160). If I can be kept in the loop, that would be ideal. Thanks.

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    JotForm Support

    Answered by NeilVicente on November 29, 2016 at 05:21 PM

    @hiddenpond

    Sorry for the late update, but the issue on your form is caused through your Dwolla app, by either an incorrect redirect URL or insufficient permissions.

    Can you please kindly check if the instructions on our Dwolla setup manual were followed correctly when you created your app?

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    Answered by hiddenpond on November 29, 2016 at 05:38 PM

    After I entered "https://www.jotform.us/dwolla_complete.php" for OAuth Redirect, it started working. Thanks!

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    JotForm Support

    Answered by NeilVicente on November 29, 2016 at 05:40 PM

    That's good to know! Please do not hesitate to contact us again if you have questions or concerns.

    Kind regards from the JotForm Team,

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    Answered by philim86 on November 30, 2016 at 09:45 AM
    I have what appears to be a unique situation. I have a one time and recurring payment form, which follows the multiple payment method tutorial. The main form is at forms.jotform.com and the recurring form that is called in the iFrame widget is www.jotform.us . When I open just the recurring form by itself, the Oauth www.jotform.us domain works for the Oauth, but when I load the full form, I end up getting the blank page when I hit submit (which I think coincides with the error). If you can, take a look at the recurring option on my live form (the one time payment appears to work properly) and let me know if there’s anything that I am messing up. Thanks so much!

    http://www.brancheschurch.us/donation-form
    Phil Michael | Producer
    Collideascope Studios Limitedhttp://www.CScopeStudios.com
    P. 513.462.6583 | Phil@cscopestudios.com
    View our website and learn how we can best serve you with all of your video, website, AV, and IT needs
    ...
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    JotForm Support

    Answered by Boris on November 30, 2016 at 11:39 AM

    @philim86, as this support thread was for a different user, your followup question has been moved to a support thread of your own, here:

    https://www.jotform.com/answers/1000816

    We will take a closer look into the issue that you are experiencing, and provide updates there. Thank you.

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    JotForm Support

    Answered by NeilVicente on December 06, 2016 at 01:32 PM

    @hiddenpond

    We have decided to use a universal URL for Dwolla to avoid confusion amongst all our users.

    Please revert https://www.jotform.com/api/dwolla/complete.php as your Dwolla application's OAuth redirect URL.

    Thanks

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    Answered by philim86 on December 06, 2016 at 01:45 PM

    So if I created a form with the .us domain, should I change it to the .com domain listed in your latest thread post? Thanks.
    Phil Michael | Producer
    Collideascope Studios Limitedhttp://www.CScopeStudios.com

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    JotForm Support

    Answered by NeilVicente on December 06, 2016 at 01:46 PM

    @philim86

    Yes, please.

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    Answered by philim86 on December 06, 2016 at 01:52 PM

    Ok thanks. I updated it and it works. Appreciate it.

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    JotForm Support

    Answered by NeilVicente on December 06, 2016 at 02:31 PM

    Hello again,

    Please update your OAuth redirect URL to https://www.jotform.com/api/dwolla/complete.php

    Thanks!

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    Answered by philim86 on December 06, 2016 at 03:07 PM

    Very good. Thanks. I updated it and it appears to work properly.