What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform quit working and won't let me sign in.

    Asked by Jessica  on November 23, 2016 at 10:09 AM

    We us our jotform for our office order forms and today it won't work.

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    JotForm Support

    Answered by Kiran on November 23, 2016 at 11:39 AM

    I have checked your account and see that it is active in state. However, I notice that your account is currently holding more than 500 submissions. Please be noted that Free subscription plan is limited to store only 500 submissions. Any new submissions received will delete the oldest submission in your account. If you want to store more than 500 submissions in your account, you may consider upgrading your account.

    If you are not able to login and the password is not working, you may reset the password from the login screen so that the password reset link will be sent to the account registered email address.

    Hope this information helps! Let us know if you are referring something different. We will be happy to assist.