What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Delete All Submissions: Not working at the moment

    Asked by Heckington on November 23, 2016 at 10:29 AM

    I am trying to delete all submissions to a form in preparation for next year and new set of submissions.  But everytime i click on delete all submissions icon, i get a message saying "Problem.  Failed to set exception option"

    Please could you help?

    Page URL:
    https://form.jotform.com/43555109167962

    delete submissions unable to delete delete all
  • Profile Image
    JotForm Support

    Answered by Mike on November 23, 2016 at 12:04 PM

    I was able to reproduce the error.

    A bug report ticket has been attached to this thread and forwarded to our developers.

    We will let you know once the issue is fixed.

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    JotForm Support

    Answered by david on November 23, 2016 at 04:08 PM

    The delete all submissions function should now be working once again.  Please let us know if it is still not working on your end and we will be happy to have another look.