What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Yesterday I had a form, and today it disappeared. What happened?

    Asked by loisf on May 14, 2012 at 07:25 PM
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    Answered by AtacanC on May 14, 2012 at 07:37 PM

    I've just checked your account and i can see a single form. Do you have the form ID? We can locate your form using the form ID.

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    Answered by loisf on May 15, 2012 at 11:36 AM
    Don't have an ID but have attached a pdf copy of the form. I'm wanting to
    make changes to it.
    thanks
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    JotForm Support

    Answered by liyam on May 15, 2012 at 12:04 PM

    If you're replying via e-mail, unfortunately attachments will not appear on the forum. 

    How about the URL of the form?

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    Answered by loisf on May 15, 2012 at 01:55 PM
    I don't see a URL. I saved it as Jotform.pdf and that is all I see outside
    of the location on my desktop.
    Its called Lifestyle Survey
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    JotForm Support

    Answered by Goldo on May 15, 2012 at 04:10 PM

    We can only see a single form in your account. We are not able to locate the 'Lifestyle Survey' without the form ID.

    You can however re-create the form or see the form template gallery for related survey forms.

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    Answered by loisf on May 20, 2012 at 07:25 PM
    If I recreate it, how do I know it won't disappear again? Where do I find
    the form ID?
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    JotForm Support

    Answered by idarktech on May 20, 2012 at 09:56 PM

    @loisf,

    If I am not mistaken, you are creating that form on guest account, meaning you are not logged in when you created that form. Creating forms under guest account relies on browser cookies. When your browser cookies crashed or deleted, this would vanished all your forms.

    Did you embed your form to your website? Your form ID is a long string numbers at the end part of your form URL.

    Example: http://www.jotform.com/form/21016328888155

    21016328888155 is the form ID

    Looking forward to your response. Thanks!

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    Answered by loisf on May 21, 2012 at 08:51 AM
    Just read about Jotform's troubles with the secret service! What's going
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    JotForm Support

    Answered by liyam on May 21, 2012 at 09:42 AM

    That's the February incident, lousf.  The US government still refuse to say what their purpose was for taking us down that time.  You can search Google for key words "jotform shutdown" to find more news about what happened that month.