What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails, can you check my SMTP configuration?

    Asked by insightoptical on November 24, 2016 at 06:09 PM

    Can you check my SMTP configuration at insightoptical.com now. It was changed by you to noreply@jotform.com



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    JotForm Support

    Answered by Chriistian on November 24, 2016 at 08:39 PM

    Please allow me to inform you that the Sender Email will change back to noreply@jotform.com if there is an error with the SMTP configuration. Can you please check your SMTP details to see if there are any errors there? You may also try contacting your email service provider and ask for the correct SMTP details.

    Once you have the correct SMTP configuration for your address, you can then edit your SMTP by following this guide: How to Edit/Delete Sender Emails on SMTP Settings.

    If the issue still persists, please let us know.
    Thank you.