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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Answers to Some Questions are Not Appearing in Results

    Asked by SequimLavender on May 15, 2012 at 03:07 AM


    I have tried to find answers on your Forum, where I have typically found them, but have come up empty.  At this point, I am in a time crunch and hoping you can help quickly.  (We need to get this form posted on our website ASAP.)  I have not been clicking the Submit button when checking my form function, since I never assumed there would be a problem and didn't want to waste my 100 submissions.  We don't have a big budget, and I am already worried that we might exceed 100.

    However, one of my coworkers did click Submit when she was checking out the form and I was surprised to realize that some of the questions did not appear in the email notification and, further, some of the questions had blank or no answers.  While none of the blank fields are required, I can't imagine that she tested my form and skipped answering THAT many questions (2 pages worth).  Additionally, I have a date field that is defaulted to the current date which I hide at the very beginning of the form when a required field is populated.  That was my way of getting the submission date on the email... but the email and Excel spreadsheet are showing up with a couple hyphens and nothing more.

    Can you please explain?

    p.s. There is some crazy logic with the conditions where I hide one header or another, since I couldn't figure out how to skip a future page (rather than the next page).

    Thanks in advance for your great product and great customer support!

    Page URL:

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    Answered by gori-mathew on May 15, 2012 at 03:44 AM


    We apologize for the inconveniences this issue has caused you. I checked your form and many fields settings were not marked as required.  Please try making all fields required in your form, The icon for the required field tool activation should look like this image below:

    Once you have set the field as required, the form user will be compelled to select an item in your products list. before making a submission.

    Lets know if this works out!

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    Answered by SequimLavender on May 15, 2012 at 03:54 AM


    Thank you for your quick reply.  I actually do not want the fields to be required, as there are many situations when someone may want to move quickly through the form and skip some questions.  While I would love to require every question, I fear that some users would be upset by every question being required.

    Does this explain why the answers were not returned?  Is it possible for me to do some testing of the form and then you guys roll back my submissions back to zero after I have tested?  Perhaps it was a fluke...

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    Answered by gori-mathew on May 15, 2012 at 05:25 AM

    Lets give you 10 submissions for the test, i will reset the 10 trail submission. would that be ok with you!

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    Answered by SequimLavender on May 15, 2012 at 12:00 PM

    Hello,  Currently 2 submissions are used - 1 by me and 1 by you.  Does this mean I can take it up to 10 for testing and then you will reset it to 0?  Please clarify.  Thank you!  It will make me feel better if I can test that it works in all scenarios.  Also, is there an answer to why the hidden date field doesn't return the default date?

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    Answered by gori-mathew on May 15, 2012 at 04:42 PM

    Yes, take them to 10 and will reset. This is to assist you test your settings if working well. Sorry for delayed reply.

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    Answered by SequimLavender on May 16, 2012 at 04:09 AM

    Hello, it turns out my coworker surprised me and I did not have a problem.  As such, it only took two tests to verify that everything was working and to fix the hidden date field.  I used this Forum question to solve the date problem:  http://www.jotform.com/answers/65637-Time-in-confirmation-mails-is-not-correct

    Regardless, I am thankful for your offer and would appreciate if you could reset my counter to 0.  Thanks.

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    JotForm Support

    Answered by idarktech on May 16, 2012 at 05:07 AM


    I have now reseted your submissions counter. Glad to hear you've fixed it. Thanks for using JotForm.