Unable to upload multiple files

  • Profile Image
    fntabby
    Asked on November 25, 2016 at 02:58 AM
    Hi
    Thank you for letting me know. The problem is that the form uploads only
    one image whereas it should upload up to 5. Please fix ASAP!!!!! I need
    this for Black Friday!!!!
    Best,
    Abby
    ...
  • Profile Image
    Chriistian
    Answered on November 25, 2016 at 03:09 AM

    Hi,

    I checked your form and I noticed that  the File Upload is not allowing multiple uploads. To enable this, please click the Allow Multiple  so that you can upload more than one file on your form. Please see the screenshot below:

     

    Do let us know if you need further assistance.
    Regards

  • Profile Image
    fntabby
    Answered on November 25, 2016 at 08:44 AM
    Hi Chriistian,
    I went ahead and applied this and I have seen no changes on the site.
    Would it be possible for you to update this on your end as soon as possible?
    Best,
    Abby
    ...
  • Profile Image
    Chriistian
    Answered on November 25, 2016 at 09:33 AM

    Hi,

    I checked your form in the website and it already allows multiple uploads. However, you might be having issues because you only allow a maximum of 1MB for the upload.

    Please increase the maximum upload size as shown below.

    Let us know how it goes.

  • Profile Image
    Chriistian
    Answered on November 25, 2016 at 11:05 AM

    Hi,

     

    We have received your reply from thread https://www.jotform.com/answers/992630 regarding this issue. As per checking your form, the Max File Size of the field is still set to 1024 KB which is equivalent to 1 MB.

    I have adjusted the size to 30 MB so you can upload larger files in the field. Please check if it is working properly now.

     

    Do let us know if you need further assistance.
    Regards.