What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Salesforce Integration can't authenticate account

    Asked by thomasvantil on November 25, 2016 at 04:25 AM

    Authentication fails. I entered the correct username, password and reseted my authentiaction token and copy pasted it.
    What is going wrong here?

    authenticate token correct entered
  • Profile Image
    JotForm Support

    Answered by Boris on November 25, 2016 at 04:46 AM

    I have checked your JotForm account, thomasvantil, and it looks like your account doesn't have any forms in it. So I continued on by testing the integration with some of my own forms.

    I have checked the SalesForce integration with my SalesForce account, and the authentication worked fine from my end:

    The integration was set up successfully:


    If there was an error in your SalesForce integration, please remove the existing integration (if any), and then try integrating your form again.

    Please make sure you are using your correct SalesForce credentials. Make sure that there are no spaces accidentally pasted at the start of the Security Token, or its end.

    If the issue persists for you by any chance, please share the link to the form you are trying to authenticate, and we'll gladly take a look. Thank you!