What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is it possible to downgrade for winter months and upgrade later?

    Asked by clackamasloveinc on November 25, 2016 at 11:08 AM

    We love jotform and use it heavily in the summer/fall when we do our annual shoe drive for homeless kids in our county.  However the usage is minimal in winter/spring.  We just want to downgrade to the free level and upgrade to the first level with our non profit status for the summer/fall.  Please let me know if this is possible.  We want to utilize our revenue for service to our community and not pay for a service we are not using during the off months.   Again, we want to maintain the form on our site for the few requests we get outside of the summer/fall heavy use. thanks

    months for JotForm status county Annual
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    JotForm Support

    Answered by Kiran on November 25, 2016 at 12:44 PM

    I see that your account is now holding Bronze monthly subscription. Since your account is not holding the non-profit subscription account, you may cancel the subscription anytime and you may upgrade it later as required. Please be noted that if you are upgrading with a non-profit discounted subscription and cancel it, your account cannot avail the same discount again.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.