What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT!!!!!!

    Asked by ler on November 25, 2016 at 03:52 PM

    HELP! I've upgraded my account and sent out my form, now I'm told that I've reached my free limit, although you've billed our card twice. This is a time sensitive issue, I need my account fixed asap and had already tried to contact you yesterday to resolve this issue. Please respond asap to rsvp.leadingedge@century21.ca

    Page URL:
    https://www.jotform.com/myforms/

    Screenshot
    card billed My Account upgraded
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 25, 2016 at 04:41 PM

    We performed two refunds, I see you upgraded the account again.