What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
URGENT!!!!!!Asked by ler on November 25, 2016 at 03:52 PM
HELP! I've upgraded my account and sent out my form, now I'm told that I've reached my free limit, although you've billed our card twice. This is a time sensitive issue, I need my account fixed asap and had already tried to contact you yesterday to resolve this issue. Please respond asap to email@example.com
JotForm Support Manager
We performed two refunds, I see you upgraded the account again.