Email auto responders not sending through?

Hi Recently the autoresponders from my form have not been sending out the confirmations could you please let me know why?

 

thank you

Your form has a payment field, the form emails including the autoresponder will only be sent out when a transaction is completed. 

I've checked our mail log for the last few submitters in the form and the autoresponder email is sent to them. You may consider asking your form submitters to check their spam folder.

Hi,
Thanks for the message, but I'm not getting the confirmations either and they are not in my junk folder
Cheers 
Tom BridgerPGA Professional
Betchworth Park Golf Club07535 558 119www.tombridger.co.uk 
Sent from Samsung Mobile on O2
...

Hello Tom,

I did check your account and it seems your email address was in our bounce list which is now removed. Your emails were not being sent earlier but when test your email alert, the submission email was sent successfully. Please check the screenshot below:

 

I would suggest you to please test your form again and get back to us if the issue persists.

Thank you!

Thank you for sorting it out
Cheers 
Tom BridgerPGA Professional
Betchworth Park Golf Club07535 558 119www.tombridger.co.uk 
Sent from Samsung Mobile on O2
...

Hello Tom,

On behalf of the team, you are welcome.

Should you have other questions or other concerns, please do not hesitate to let us know.

Thanks.