Email auto responders not sending through?

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    tombridger
    Asked on November 26, 2016 at 07:38 AM

    Hi Recently the autoresponders from my form have not been sending out the confirmations could you please let me know why?

     

    thank you

  • Profile Image
    Welvin
    Answered on November 26, 2016 at 09:16 AM

    Your form has a payment field, the form emails including the autoresponder will only be sent out when a transaction is completed. 

    I've checked our mail log for the last few submitters in the form and the autoresponder email is sent to them. You may consider asking your form submitters to check their spam folder.

  • Profile Image
    tombridger
    Answered on November 26, 2016 at 11:44 AM
    Hi,
    Thanks for the message, but I'm not getting the confirmations either and they are not in my junk folder
    Cheers 
    Tom BridgerPGA Professional
    Betchworth Park Golf Club07535 558 119www.tombridger.co.uk 
    Sent from Samsung Mobile on O2
    ...
  • Profile Image
    ashwin_d
    Answered on November 26, 2016 at 01:39 PM

    Hello Tom,

    I did check your account and it seems your email address was in our bounce list which is now removed. Your emails were not being sent earlier but when test your email alert, the submission email was sent successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image
    tombridger
    Answered on November 27, 2016 at 12:44 AM
    Thank you for sorting it out
    Cheers 
    Tom BridgerPGA Professional
    Betchworth Park Golf Club07535 558 119www.tombridger.co.uk 
    Sent from Samsung Mobile on O2
    ...
  • Profile Image
    liyam
    Answered on November 27, 2016 at 01:40 AM

    Hello Tom,

    On behalf of the team, you are welcome.

    Should you have other questions or other concerns, please do not hesitate to let us know.

    Thanks.