What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How secure is JotForm

    Asked by AdoptionCharity on November 26, 2016 at 12:47 PM

    How secure are the servers for uploading personal and financial forms on JotForms?

    Also, I saw that there is a discount for Non-profits on JotForm, howerver I already had the from finished when I found this information.  Can Adoption Charity still qualify for this discount?
    Page URL:
    http://www.adoptioncharity.org/apply/

    JotForm and information charity
  • Profile Image
    JotForm Support

    Answered by Jim_R on November 26, 2016 at 03:29 PM

    Since you mentioned "uploading", just in case you're asking about the actual File Upload field, then that is secure, along with all the other elements within your form. Uploaded files are being served from an https page too. On top of that, there's an option for you to secure your file uploads so it's not publicly viewable by anyone except you (when you're logged in to your JotForm account).

    You can enable that option on this page https://www.jotform.com/myaccount/settings

    Related article: Keeping-Your-Uploads-Secure

    And since we're already discussing security, let me add a few more:

    All forms created in Jotform are running on SSL by default [All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted]

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    We are also Safe Harbor Certified [Announcing-JotForm-s-Safe-Harbor-Certification]

    Regarding your other question about the nonprofit pricing, I have moved it on a separate thread https://www.jotform.com/answers/998130 We'll have it addressed there shortly.