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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Designing the auto responder emails

    Asked by jurullc on November 27, 2016 at 05:00 PM

    Recently, I have attempted to use Ink: A responsive email framework, Learn more here with the JotForm autoresponder.  After creating the template of choice, I copied the HTML code and embedded it within the autoresponder but after I saved it, JotForm stripped everything out.  Will Ink not work with the autoresponder? If not, how do I create professional email autoresponders? Are there any templates available anywhere?

     

     

    Page URL:
    https://form.jotform.com/63117711738961

    Emails template email editor
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    JotForm Support

    Answered by jonathan on November 27, 2016 at 05:46 PM

     I copied the HTML code and embedded it within the autoresponder but after I saved it, JotForm stripped everything out. 

    Unfortunately you cannot inject or insert other script or codes within the email template of the form. This is due to security reasons and as well as preventing the email template being broken due to outside script/codes that is not supported by the form.

    Aside from the existing email tools in the Form Builder, the most you can do is to use the source code of the form email templates.

    And then modify them outside the Form Builder using only a Text editor tool.

    Ex:

    this should be done with caution to avoid breaking the email template.

    Let us know if you need further assistance.

    Thanks.