What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jot Form is freezing and clients cannot submit their information.

    Asked by rockymtbasketball on November 27, 2016 at 06:56 PM

    Hi-I have a jotform set up on my website that I have been using for awhile. I had 2 clients use it successfully on Nov 19th and now when a client tries to fill out the form and hit submit it freezes and says "Please Wait" - Powered by jot form. And it just freezes like that. I tested it myself and had the same problem.

    Thank you for your help,

     

     

     

     

    Page URL:
    www.rockymtbasketball.wordpress.com

    freezing cannot submit and information
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    JotForm Support

    Answered by Chriistian on November 27, 2016 at 09:00 PM

    I sent a test submission to your March Madness Tournament Registration form and it looks like I was able to submit the form successfully. I did not encounter the issue where the form froze and got stuck on "Please Wait".

    Does the issue still occur on your end? If so, can you please try clearing the form cache and then re-embedding the form to your wordpress page

    Please let us know if the issue still persists.
    Thank you.