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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    PDF Embedder Widget: My form widget is not working properly.

    Asked by StrawberryDesi on November 27, 2016 at 07:55 PM

    My Proof Test Form is not working as it should.  I used the wizzard to select the "Attach to Submission"  check box.  But, the when the form e-mail arrives it DOES NOT include the PDF that it was suppose to attach.  Please help.


    Thank you.




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    JotForm Support

    Answered by ashwin_d on November 27, 2016 at 10:39 PM

    Hello Henry,

    I did test your form and the reason the the PDF URL is not being added in the email alert is because you have enabled the "Hide Empty Fields". I would suggest you to please disable hide empty fields in email alert and that should solve your problem. Please check the screenshot below:


    I am not sure if this is a bug but the PDF url should be added in email alert even if the hide empty fields feature is enabled. I am reporting it to our backend team and we will get back to you as soon as we have any update from them.

    Thank you!