What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Embedder Widget: My form widget is not working properly.

    Asked by StrawberryDesi on November 27, 2016 at 07:55 PM

    My Proof Test Form is not working as it should.  I used the wizzard to select the "Attach to Submission"  check box.  But, the when the form e-mail arrives it DOES NOT include the PDF that it was suppose to attach.  Please help.

     

    Thank you.

     

     

    Henry

    Page URL:
    https://www.jotform.com//?formID=63308712607151

    Properly style size font check
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    JotForm Support

    Answered by ashwin_d on November 27, 2016 at 10:39 PM

    Hello Henry,

    I did test your form and the reason the the PDF URL is not being added in the email alert is because you have enabled the "Hide Empty Fields". I would suggest you to please disable hide empty fields in email alert and that should solve your problem. Please check the screenshot below:

     

    I am not sure if this is a bug but the PDF url should be added in email alert even if the hide empty fields feature is enabled. I am reporting it to our backend team and we will get back to you as soon as we have any update from them.

    Thank you!