What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure Form

    Asked by mmarison on May 15, 2012 at 10:28 AM

    I got an email that my account was going to be shut down today at noon due to the number of secure forms submitted. I didn't make the form "secure"  - i didn't check the box. I don't want my site to be shut down and don't know how it got to be a "secure" form. I have never had this problem in the past and use forms on a monthly baisis. 


    Please advise. Thanks in advance for your help.




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    Answered by gori-mathew on May 15, 2012 at 10:46 AM

    Hi mmarison;

    Your account is on Free account allocated quota of 100 norma submissions, 10 SSL submission and 10 payment submission, whichever gets exhausted first, the account will be disabled. The only solution is to upgrade your account to Premium account to enjoy larger quota allocation or to wait for 1st day of next month when the account resets automatically.You can visit this link for details; http://www.jotform.com/pricing/ 

    Secure forms (SSL submissions) are secure form communications between the client (i.e the end user of your form) & our servers. These communications are encrypted and are useful if any of your forms contain sensitive information such as credit card, payment or data of a personal nature..You get 10 of these a month with Free accounts.  Forms making use of this feature will begin with https:// .

    To change to non-SSL Submissions; You dont edit anything on the form, you need to change your embed links to use non-secure URLs

    e.g http://form.jotform.com instead of https://secure.jotform.com 

    I hope this information helps you .

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    Answered by mmarison on May 15, 2012 at 10:57 AM

    Got it, I don't know how I created a secure form instead of a regular form, but I will be aware of that in the future.

    I guess from your response, and my not wanting to upgrade my account at this point, my error will cost me to be locked out of my account until June 1st. This is unfortunate, but I understand that is your policy.

    Thanks for your prompt reply, I will gather all the info I need from my account at this time and wait until June 1st to use your site again if need be.


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    Answered by gori-mathew on May 15, 2012 at 11:05 AM

    We will reset your SSL submission quota in the account for this time only but next time we will not.

    You account has been reset and activated. You can check and verify, it sholud be working fine.

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    Answered by mmarison on May 15, 2012 at 11:09 AM

    Thank you very much - I appreciate it. 

    Again, I will be aware of this in the future.

    I teach a class on website tools and online resources to boost your business and your site is one of the tools I include. Your customer service will not go un-noticed. I also have a marketing blog and have the opportunity to feature online resourses your webstie will soon appear.

    Have a great day.


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    Answered by gori-mathew on May 15, 2012 at 11:20 AM

    Hi Michelle

    Welcome and thanks for trusting in us. Enjoy the rest of your day!