What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why payment field is hidden?

    Asked by ApplePlanet on May 15, 2012 at 11:17 AM

    I've just created a new form with a payment field, but i don't know how can i show that. It's hidden and it doesn't appear in the form, so how can i make it visible?

    Thanks :)

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    Answered by AtacanC on May 15, 2012 at 12:04 PM

    Since you only have one product in your payment form, item will not be seen on it. You can also see the warning while you are editing your form on your Forum Builder.

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    Answered by ApplePlanet on May 15, 2012 at 12:10 PM

    Ok, but how can people pay in this way? They can't see the field! 

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    JotForm Support

    Answered by jonathan on May 15, 2012 at 05:56 PM


    Hi, if you check this guide -How-to-set-up-paypal-along-with-other-payment-options you will see the additional Note below it. This explains that the payment process will still proceed (will go to paypal screen) when the form is submitted.

    Hope this clarifies the answer to your inquiry. Please inform us if you still have question.



    NOTE :
    It's not absolutely necessary to create the 'dummy' product. The reason why a Dummy field is there, is because a Paypal option with only one 'product' will not show on the form. This way, we provide the user the feeling he is able to select the product (and its price) . And once it is done , he will expect his redirection to Paypal upon submittal of the form. 

    But pretty much, it will work same way if you leave your Paypal field with only one product. It will not show the product, but your customer would still get the redirection to the Paypal gateway.

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    Answered by ApplePlanet on May 17, 2012 at 02:57 PM

    Thanks! :)