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    Going into form designer resets design

    Asked by tcwmatt on November 28, 2016 at 02:18 PM


    On certain browsers/OS (i.e.: Mac+Chrome but not Mac+Safari) the text input on my form is cutting off (the bottom half of the words typed can't be seen). I'm trying to go into Form Designer to see what the problem is, but opening it (even if I make no changes) resets some of the design that I spent a lot of time changing (i.e.: colors, border, font size).

    Is this a known problem or is there a way around it? Is there an easier way to see why my form has that input problem?


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    JotForm Support

    Answered by Welvin on November 28, 2016 at 03:40 PM

    I cannot seem to replicate the problem with the text inputs, but I think the problem is with the input heights. Try changing this in the designer, see if that will fix it. 

    Also, your form is using a theme based on its source codes. And the issue here is that when you load the form to the designer, the theme designs are overridden by the defaults of the designer. I've checked your form in the form builder, but I can't seem to find the theme. In this case, try to apply the default theme before adding your own styles again:

    Let us know if you need further assistance.