Issue with the position of the lightbox image

  • biancamartignone1
    Asked on November 28, 2016 at 2:28 PM

    When you click on a product to enlarge the image - it centers the image within the form and if it is a long form like mine you have to scroll to actually see the lightbox image as it doesn't appear above the product?

     

    Screenshots attached. Please advice on how I can fix this.

    Jotform Thread 999132 Screenshot
  • John_Benson
    Replied on November 28, 2016 at 4:15 PM

    Hi,

    I checked your website and I can see that the lightbox image is not properly positioned. Here's a screen animation:

    Issue with the position of the lightbox image Image 1 Screenshot 60

    However, when I checked your form using the direct form URL. It is working fine. Here's a screen animation:

    Issue with the position of the lightbox image Image 2 Screenshot 71

    Try re-embedding the form again using the Wix embed code. Here's how:

    1. Open your form and click the Publish button in the Form Builder.

    Issue with the position of the lightbox image Image 3 Screenshot 82

    2. In the Platforms tab, search for Wix and click it to open.

    Issue with the position of the lightbox image Image 4 Screenshot 93

    3. Click the Copy Code and follow the instruction below how to add your form into Wix. 

    Issue with the position of the lightbox image Image 5 Screenshot 104

    Let us know if the issue persist, so we can investigate it further. Thank you.

  • biancamartignone1
    Replied on November 30, 2016 at 12:44 AM
    I have tried this but still seem to have the same problem? Should I try
    just embedding the url?
    ...
  • Ashwin JotForm Support
    Replied on November 30, 2016 at 4:07 AM

    Hello biancamartignone1,

    I did check your form which is embedded in your webpage and I am able to replicate the issue you are having. I am not sure if you have used your form's iFrame embed code. I would suggest you to please use the following iFrame embed code and see if that solves your problem:

    <iframe id="JotFormIFrame-53285998433571" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/53285998433571" frameborder="0" style="width:100%; height:2250px; border:none;" scrolling="no"> </iframe>

    Do get back to us if the issue persists.

    Thank you!