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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Matrix answers in emails not showing question.

    Asked by tampachildrensent on December 09, 2010 at 09:45 AM

    When someone fills out a matrix response, the email just sends the response but not the questions they were responding to. What can we do about that? Thanks.

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    JotForm Founder

    Answered by aytekin on December 10, 2010 at 09:32 AM

    Try using the reports to get the questions. Select your form on My Forms page, click on "Reports" button and add a new report.

    Once you create a report, bookmark it on your browser and when you are not sure exactly what answer was for which question, open the report and find it there.

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    Answered by graemejcox on December 16, 2010 at 09:09 AM

    Please make this available in the emails. 

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    JotForm Founder

    Answered by aytekin on December 16, 2010 at 01:31 PM

    Yes, it is in our bug list already.

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    Answered by serkan on February 17, 2011 at 03:13 AM

    This problem is fixed now.