What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The forms do not appear at all on Internet Explorer

    Asked by smai on November 28, 2016 at 10:34 PM
    IE version 11.09.9600.18015
    Let me know if you have any problems logging in.
    Thanks,
    Win
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 28, 2016 at 11:06 PM

    There might be a conflict with the script on the form, which is causing the page to not display on IE. Can you please try embedding the form to your page using the iFrame embed again, but this time without the <script>...</script> part?

    You can try the iFrame code below for the Sales Enquiry form where I have removed the script part.

    <iframe id="JotFormIFrame-62711059987870" allowtransparency="true" src="https://form.jotform.co/62711059987870" frameborder="0" style="width: 100%; height: 1094px; border: none;" scrolling="no" onload="window.parent.scrollTo(0,0)"> </iframe>

    If the issue persists, please let us know.
    Thank you.

  • Profile Image

    Answered by smai on November 28, 2016 at 11:44 PM
    I have done those instructions. Still seeing the same problem – The form does not appear on the page.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 29, 2016 at 12:25 AM

    Is the form visible in the page when using script embed code? Perhaps a setting on the webpage is causing the issue. If possible, can you please modify the meta tag on your website from

      <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">

    into: 

     <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11,chrome=1">

    Please do let us know how it goes.
    Regards.

  • Profile Image

    Answered by smai on November 29, 2016 at 12:44 AM

    Hey there, You’ve me a bit confused now with the meta tag. Could you please explain further.
    ...
  • Profile Image
    JotForm Support

    Answered by owen on November 29, 2016 at 01:55 AM

    Hi,

    My colleague wants to check whether adding the "EmulateE11" code is able to make your form compatible with Internet Explorer 11 or not. Please let us know if the issue still persists despite trying this. 

    We will be waiting for your feedback.

    Thank you