Unable to use voice recorded. NotSupportedError when form is embedded

  • villewiik
    Asked on November 29, 2016 at 8:27 AM

    I'm getting the same error when embedding a form with audio recording in an iframe. When I use a link to access the form, voice recording works just fine.

    What should I do?

    Thanks,
    Paula.

  • Chriistian Jotform Support
    Replied on November 29, 2016 at 8:45 AM

    Can you provide to us the link to the site where you have embedded the form so we can further check the issue? If you can provide us a screenshot of the error you encountered so we can further investigate the issue. To attach a screenshot on this thread, please follow the instructions provided in this article: How to add screenshots images to questions to the support forum.

     

    We will wait for your response.
    Regards.

  • villewiik
    Replied on November 30, 2016 at 6:46 AM

    Unfortunately the site requires logging in so providing a link isn't possible. However I've created a similar test site here: http://pragmatiq.fi/test/audiorecord/

    This is what it looks like for me when I try to use the recorder:

    Unable to use voice recorded Screenshot 20

    Thanks.

  • Chriistian Jotform Support
    Replied on November 30, 2016 at 7:49 AM

    I checked the test site that you have provided and I was able to replicate the issue. The Record and Play button was displayed.

    Unable to use voice recorded Screenshot 40

    However, when I try to record audio (click Record button), the error appears.

    Unable to use voice recorded Screenshot 51

     

    As per further investigation, it seems that issue occurs because the site is non-secured, it is under HTTP.

    Unable to use voice recorded Screenshot 62

     

    To properly use the audio recording widget, please embed your form to a secure site which can be accessed through https:// URL. 

     

    Do let us know if you need further assistance.
    Regards.