Unable to use voice recorded. NotSupportedError when form is embedded

  • Profile Image
    villewiik
    Asked on November 29, 2016 at 08:27 AM

    I'm getting the same error when embedding a form with audio recording in an iframe. When I use a link to access the form, voice recording works just fine.

    What should I do?

    Thanks,
    Paula.

  • Profile Image
    Chriistian
    Answered on November 29, 2016 at 08:45 AM

    Can you provide to us the link to the site where you have embedded the form so we can further check the issue? If you can provide us a screenshot of the error you encountered so we can further investigate the issue. To attach a screenshot on this thread, please follow the instructions provided in this article: How to add screenshots images to questions to the support forum.

     

    We will wait for your response.
    Regards.

  • Profile Image
    villewiik
    Answered on November 30, 2016 at 06:46 AM

    Unfortunately the site requires logging in so providing a link isn't possible. However I've created a similar test site here: http://pragmatiq.fi/test/audiorecord/

    This is what it looks like for me when I try to use the recorder:

    Thanks.

  • Profile Image
    Chriistian
    Answered on November 30, 2016 at 07:49 AM

    I checked the test site that you have provided and I was able to replicate the issue. The Record and Play button was displayed.

    However, when I try to record audio (click Record button), the error appears.

     

    As per further investigation, it seems that issue occurs because the site is non-secured, it is under HTTP.

     

    To properly use the audio recording widget, please embed your form to a secure site which can be accessed through https:// URL. 

     

    Do let us know if you need further assistance.
    Regards.