NPS Survey App
Collect Net Promoter Score feedback, review open responses, and request follow-ups with the NPS Survey App, a simple option for customer experience, product, and support teams using Jotform.
NPS Survey App helps you collect Net Promoter Score feedback and organize responses in one place so you can understand customer sentiment, spot trends, and decide where to improve. It supports quick survey access for respondents and gives internal teams a clear path to review open responses, request follow-up when needed, and keep feedback from slipping through the cracks. Use it after purchases, onboarding, support interactions, events, or product releases to measure loyalty and identify promoters, passives, and detractors across locations or segments.
Built with Jotform, this app template makes it easy to publish a branded survey experience and connect it to your feedback workflow without code. Use the drag-and-drop interface to adjust pages, update buttons like Take Survey and View Insights, and route responses to the right people. You can share the app by link or QR code, centralize data collection, and refine your process over time with connected forms and automated notifications.
NPS Survey App is used to gather Net Promoter Score feedback, capture written responses, and give teams a simple way to review responses and request follow-ups from respondents when needed.
Include an NPS survey form with the score question and an optional comment field, a clear entry point such as Take Survey, and a space for your team to review Open Responses and View Insights so feedback can be acted on.
Use it after key customer moments like a purchase, onboarding completion, a support interaction, renewal discussions, or a product update when you want a consistent pulse on loyalty and satisfaction.
Customer experience, support, success, product, and marketing teams can use it, along with small businesses that want a lightweight self-service way to measure customer sentiment and follow up on concerns.
It centralizes data collection, makes it easier to route and track follow-ups, and provides a repeatable feedback workflow that helps teams prioritize improvements and reduce missed responses.
Yes. You can rearrange pages, edit headings and text, and update navigation so respondents can quickly take the survey while your team can jump to insights and response lists.
Yes. Share the app with a direct link or QR code so customers can open the survey quickly on desktop or mobile, and use the same app internally to monitor new feedback.
When your team uses the Request Follow-Up action, the connected form captures the follow-up request details and helps your team track outreach steps alongside the original response.
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