Customer Retention

Advice

How to calculate customer churn

by John Boitnott 5 min read
How to calculate customer churn
Customer Service

Preventing churn with customer retention marketing

by Anam Ahmed Johnston 4 min read
How to calculate customer churn
Customer Service

Top 5 benefits of customer retention

by Anam Ahmed Johnston 4 min read
How to calculate customer churn
Customer Service

5 ways to increase customer retention

by Anam Ahmed Johnston 4 min read
How to calculate customer churn
Guides

Customer Onboarding: The Ultimate Guide

by Anam Ahmed Johnston 21 min read
How to calculate customer churn
Advice

Create a successful customer referral program in 5 steps

by Jotform Editorial Team 5 min read
How to calculate customer churn
Advice

How to create an effective SaaS onboarding checklist

by Anam Ahmed Johnston 5 min read
How to calculate customer churn
Advice

How to determine the best times to post on social media

by Jotform Editorial Team 5 min read
best times to post on social media
Advice

How to set up referral tracking

by Jotform Editorial Team 5 min read
How to calculate customer churn
Customer Service

3 inspiring customer feedback examples

by Jotform Editorial Team 5 min read
How to calculate customer churn
Advice

How to automate your digital marketing funnel

by Jotform Editorial Team 4 min read
marketing funnel automation
Customer Service

How to improve customer satisfaction and retention

by Jotform Editorial Team 4 min read
customer satisfaction and retention
Customer Service

The benefits of real-time customer feedback

by Jotform Editorial Team 5 min read
real-time customer feedback
Customer Service

CSAT vs NPS®: Which should you use?

by Jotform Editorial Team 6 min read
csat vs nps
Advice

How to start a business at home

by John Boitnott 5 min read
how to start a business at home
Advice

The 7 best customer satisfaction survey tools in 2025

by Jotform Editorial Team 13 min read
customer survey tools
Customer Service

5 customer satisfaction metrics to track in 2025

by Jotform Editorial Team 5 min read
customer satisfaction metrics
Advice

Direct-to-consumer trends in 2025

by Jotform Editorial Team 5 min read
direct to consumer trends
Customer Service

7 best practices for customer feedback management

by Jotform Editorial Team 7 min read
How to calculate customer churn
Advice

The importance of filtering data by demographics

by Jotform Editorial Team 5 min read
demographic data filtering
Advice

How to make contact forms in other languages

by Jotform Editorial Team 3 min read
how to make contact forms in other languages
Advice

How to create a successful customer onboarding process

by Kimberly Houston 6 min read
A successful customer onboarding process means happy customers.
Advice

B2B SaaS marketing tips for growth & customer retention

by Jotform Editorial Team 5 min read
colleagues having a meeting on b2b saas marketing strategy
Advice

How to calculate the Net Promoter Score® (NPS®)

by John Boitnott 6 min read
How to calculate customer churn