sms de confirmation de paiement par Paypal

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    Asked on July 19, 2022 at 12:13 PM


    j'attendais un paiement d'un particulier par paypal et j'ai reçu un sms avec un lien pour confirmer le paiement. Nom, email, téléphone, adresse mais aussi numéro de carte de crédit avec code CVC. Est ce normal ?

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    Answered on July 20, 2022 at 03:22 AM

    Hi amanton,

    Thank you for reaching out to Jotform support. Since our French Support is busy right now, let me help you in English. I added a n automatic translation below.
    This does not seem to be normal behaviour for receiving a payment via PayPal. Did the link lead you to a Jotform form, where you were asked to enter all these details? If so, could you please share the link? It might be a phishing form we can then suspend to protect you and other users.


    Merci d'avoir contacté le support Jotform. Comme notre support français est occupé en ce moment, laissez-moi vous aider en anglais. J'ai ajouté une traduction automatique ci-dessous.

    Cela ne semble pas être un comportement normal pour recevoir un paiement via PayPal. Le lien vous a-t-il conduit à un formulaire Jotform, où il vous a été demandé d'entrer tous ces détails ? Si c'est le cas, pourriez-vous partager le lien ? Il peut s'agir d'un formulaire d'hameçonnage que nous pouvons suspendre pour vous protéger, vous et les autres utilisateurs.

    Faites-nous savoir si vous avez d'autres questions.

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    Answered on July 20, 2022 at 03:45 AM


    This is the link I have received by SMS

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    Answered on July 20, 2022 at 04:23 AM

    Hi Amanton,

    Thanks for reaching out to Jotform Support. We're really sorry about this and we really do understand how upsetting this is. We want to thank you for reporting this and helping us to keep Jotform safe. We've looked into this and determined that it is a scam. So we immediately suspended the account as well as any forms and apps connected to it. Rest assured, no one will be able to get access to any of the data that may have been collected from you or other Jotform users.

    Reach out again if you have any questions or if we can help you in any other way.

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    Answered on August 08, 2022 at 10:18 AM


    I receive the same link while waiting for a payment :

    I refus to to continue when I saw my bank account informations required.

    thanks in advance.

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    Answered on August 09, 2022 at 02:36 AM

    Hi @Diarra,

    I have moved your question over to a new thread. You can find the answer here.