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Adding a Contact Form to Your Facebook Page

Adding a Contact Form to Your Facebook Page

Adding a contact form to your Facebook page is quick and easy with JotForm.

NOTE: Before you start, make sure your Facebook Page has at least 2000 fans. According to Facebook, "The Page Tabs feature is only available to Pages with 2000 or more fans or Pages managed by whitelisted apps."

Sign up for JotForm so you can add forms to your Facebook Page.

After you have created your form in the Form Builder, follow these steps:

1. Click Publish in the top menu.

2. Click Platforms in the left menu.

3. Select Facebook.

4. Click the Add JotForm Tab button.

5. A popup window will appear and ask you to log into your Facebook account.

6. After logging into Facebook, the Add Page Tab window will appear, and you will have the option to choose the Facebook Page you would like your form to be added to. After selecting the Page, click the Add Page Tab button.

7. After successfully adding your form to your Facebook Page, the Go to Your Page link will appear. Click the link to access the tab.

8. On your Facebook Page, you'll see a Contact Us tab. Click it to view your form.

How to Change the Tab Title

a. On your Facebook Page, click Settings in the upper right corner.

b. Click Templates and Tabs.

c. Scroll down the bottom part and click Settings under the Contact Us tab.

d. Click Edit Settings link:

e. Type in your Custom Tab Name. Click the Save button. Click Okay to exit. 

How to Change the Form on My Facebook Page

If you want to change the form, you can do so right on the tab/app page. If you are logged into your account, you should see a gear (settings) icon on the left. Just click it and select a form from the list.

How to Remove the Form on Facebook Page

1. Go to your Facebook Page.

2. Click the Settings then Templates and Tabs.

3. Look for the Contact Us tab and turn it OFF then click the Save button to save the changes.

IMPORTANT: Facebook Tabs won't work on mobile. Facebook hasn't deployed this functionality yet. It should work as intended if you view it on a desktop.

There's a discussion on this page that will further explain Facebook's stand on this. This post came straight from the Facebook team, courtesy of a developer support engineer.

That's it! If you have any questions regarding this guide or issues adding your JotForm form to your Facebook page, please comment below or contact us through our support forum.

Haven't you got started to build your form yet? Visit our Contact Form Generator page.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support:

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  • Mariapaz

    Hi, I did a Jotform successfully for my one of my work Facebook pages. However, when I posted it, I did it on the wrong page and now I need to remove the form from the Contact Us tab of one of our Facebook pages to publish it on the other. How do I do this? I disabled the form in the meantime but still is the Contact Us tab and I do not know how to remove it. In addition, in the Facebook tab editor it says that I cannot remove it from Facebook because it is a tab published by third parties (i.e., Jotform). Could you please help me? I would very much like to continue using this platform but on the right Facebook page; and I definitely would do not like very well that the contact us interface page has an error and says "form disabled".. thank you!

  • Favorsky2013

    Didn't even know this was a thing. Thanks guys

  • makeniesow

    I tried adding the Jot page to our Facebook and got a red error.

  • Nanci Wilson

    I tried adding the Jot page to our Facebook and got a red error.


    cannot remove Contact Us - Facebook page tab with new Facebook UI

  • cillentalbert

    Page button is not working yet.

  • MelvinArmstrong

    I want to add one in a post. How do I do that?

  • capellinisgourmetpastas

    Error keeps coming up it wont work

  • larry paulozzi

    How do I add a jot form link to a Facebook post instead of page?

  • fnsw2016

    The settings are not allowing me to change the name of the Facebook Tab from Contact Us to anything else :(

  • joeytribbiani2

    your Facebook page button is not working. Nothing happens at all when I click on it. hotmail com login

  • dm.factocert

    Hi I tried My Level best to Implement on facebook page
    Didnt implemented Correctly

  • Harshita Jain

    Hello. This article shows how to add a cta button to a facebook page. But, I want to add one in a post. How do I do that?

  • JenDelR

    I am getting this error after step #6: This page does not have permission to install the custom tab.
    Please help.

  • Md. Kamrul Hasan

    I can't log in my account is +8801988150480.

  • Hashi Bul Hasan

    Additional:(that's my personal Facebook Account. I can't log into my account. It gives me lots of hurt. Please response me as early as possible.
    Here is my govt. issued photo id. Please give my id back. is my real account. If you are confused please check out my government id and back to my account as soon as possible. Thank you.).

    My account Has been disabled....How I Open my Personal account???���
    Give me solution plzzz
    I'm so worried of my fB Account:

    Check now please!


    2) +8801821170208 and

    3) +8801912360187.

    # How is it solution?

  • Paige

    Hi, When we set up the form on our facebook page, where do the submissions go? How do I find them all at the end of the competition? Thanks!

  • abdirahman10

    help me how can I do form pages

  • richvgna

    Is there anyway to share of embed the code into facebook directly to get around this 2000 limitation? I'm a small non-profit and one of the reasons we purchased was the ability to post to Facebook.

    I'm also having issues using mailchimp. I need to get these forms out......

  • sanieneuroxa

    What if i want to add two forms on a single page?

  • nolacreativestudio

    I followed these instructions and am still getting an error message stating that This page does not have permission to install tab. Has anyone found a solution?

  • jmtserene

    Hi, what is a whitelisted app? Any examples?

  • bzzwordltravelglobal

    help pls, i tried this but it says This page does not have permission to install the custom tab.

    what seems to be the problem?

  • Backup


  • Backup


  • Roton Roy

    Good article. All the points and steps are very clearly explained. It is very informative and interesting to read.

  • MonicaFeagin

    Difficult time..

  • mtrosen

    There isn't 2,000 possible customers in my entire operating region, it is unreasonable to expect me to have 2000 users before the tab will install. I just wasted 2 hours due to this site's neglect in providing that information in the beginning. This is small town U.S.A., Not some big metropolitan city. What a waste.

  • S_Sabatine

    You don't need 200 Plus fans
    I figured it out and posted it in the forums here:

  • Domonic

    Need help activating web paige

  • Farhad0171

    Please help me.

  • Mtr

    Excellent. I have one issue this form isn't accessible from mobile, appreciated if you fix this issue. Also not receiving email on user end

  • Abeigh

    I too am getting the "This page does not have permission to install the custom tab" error. If this issue was known to JotForm then it would perhaps have been a good idea to state somewhere that unless you have 2000 likes on your Facebook page you won't be able to add the form to it rather than letting people waste time making the form only for it to not work.

  • funcheon

    I have several times to tried to add a jot form tab to Facebook, but keep getting the following error message:

    "This page does not have permission to install the custom tab"


  • commedia

    I think that this function don't work correctly now in FB! Do you have solution? thank you

  • Verge

    When I try to embed a form to Facebook, I get an error message from Facebook
    "This page does not have permission to install the custom tab"
    This is confusing because I have embedded a jotform on another Facebook page with no issue.
    Facebook's instructions see incomplete and did not correct the issues either.

    Do you know how to correct this issue?

  • squeakycleanhouse2

    When I try to do this, the pop-up window tells me my Facebook page does not allow access to do this. How or where do I modify to allow this in my Facebook account? I have looked everywhere! Thx

  • Glen Lewis

    is there a way to remove the gear so people can only use the form that I put on there?

  • vsapiro

    I am trying to use my form in a FB ad. I was able to do it a few years ago, but now when I create an ad in FB it only seems to offer me to build a form in FB or choose among the forms previously created in FB.
    Is there a way to link my Jot form which I already added as a tab? Does FB no longer allows third party forms?

  • joseph Martin

    Kindly tell if there is any option to create a query form button on facebook.

  • Jalil safda

    My facebook id block plz unlocked it

  • Toni Johnstone

    Where does the completed form go when it is submitted, and is there a way that you can add a form to the inbox as we post missing and found pets and if we could get them to fill out a questionaire before we post for them it would be so much more efficient, Toni

  • Samar

    I tried to add 3 forms on my facebook page but it is not allowing me. Can i add 3 forms into 1 tab on Facebook or we are allowed to add only 1 form per page?

  • diva

    Información de mucha utilidad, muy buena!!

  • toleshed

    So how much does this all cost?

  • RyenDensmore

    I followed all these steps one by one and it says it's been added successfully but nothing shows up. Please advise.

  • Manar Etman

    is this app be showed on mobiles (ios , android ) ?

  • haniflcentre

    Hello, Can we add more than one form on facebook? how? Tjank you .

  • gflforms

    Hi, I cant get to my facebook page as when I click add to facebook it takes me to a facebook page like this;

  • Jhojo02

    i am having a hard to try submiting the form i made, is there any one who knows how to submit the form after the client for example has filled out the form we made?