How to Let Users Reschedule or Cancel Appointments

With Jotform’s Appointment field, you can give people an easy way to reschedule or cancel their booking anytime. Just add an edit link to your autoresponder email, and they can update their appointment without needing to contact you. It’s a simple way to save time and keep everything running smoothly.

It only takes a minute to set it up—here’s how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. Hover your mouse over the Email Autoresponder and click on the Pencil icon to edit it.

4. Next, under the Email tab, in the Email Content window, click on Form Fields in the top-right corner of the window. 
5. Then, in the Dropdown menu that opens, click on Edit Link, and move the link wherever you want.
6. Now, click on Save at the bottom of the page, and you’re all set.

And that’s it! You’ve successfully added an edit link to your email autoresponder, so your users can easily cancel or reschedule their appointments. Here’s how it works for them:

1. In the Email Autoresponder that they receive, click on Edit Submission Link.

2. Now, in the new browser tab that opens with the edit submission form, to reschedule the appointment, select another date or time slot and click on Submit.

3. To cancel the appointment, click on the Cancel Appointment button and click on Submit.