Free Online Hotel Survey Maker

Create professional, efficient surveys with Jotform to get important insights about your hospitality business. Customize one of our 10,000+ free survey templates to match your branding and start collecting hotel survey responses in minutes.  Improve your hotel’s customer service and overall performance by gathering guest feedback with Jotform.

Templates

Explore Free Hotel Survey Templates

Don’t know how to start your hotel survey? Use one of our many free templates to get your creativity going. Simply pick a template, customize it to match your branding, and send your survey to your guests.

Hotel Evaluation Form

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Hotel Feedback Form

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Guest Feedback Survey

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Benefits

Create Hotel Survey Forms in Minutes

Drag-and-Drop Builder

Our powerful drag-and-drop survey builder makes creating the perfect hotel survey a breeze. Our builder includes thousands of fully customizable survey templates and hundreds of great widgets.

Organize Your Data in Jotform Tables

Collect important feedback from hotel guests and manage and analyze their responses in one centralized place. Jotform Tables makes it easy to gauge guest satisfaction levels.

Share Your Survey

Make your survey accessible and easy to find by embedding it in your hotel’s website or sharing it with a link. You can also create scannable QR codes or link to your survey on your social media pages.

Intuitive Survey Design

Not only is our drag-and-drop survey builder easy to use, but we also offer helpful survey widgets to make your hotel survey look and feel the way you want it to. Insert progress bars, save and continue later buttons, and more to ensure the survey experience is up to your hotel’s standards. 

Collect Feedback Offline

Jotform’s surveys allow you to collect important guest feedback offline. Your guests can fill out your surveys from tablets, mobile devices, and even desktop computers.

Testimonials

What our users say about Jotform

This is the best tool ever!!! When we were looking for a solution for online registrations, options that we saw involved spending thousands of dollars with no easy customization - it involved paying developers for their time! With Jotform, you can make changes yourself and don't need a whole lot of experience in developing or coding! Love it and will probably continue using it for many years to come!

Alissa Kline, Council Assistant, KLMCarpenters

Learn More About Hotel Survey

All your questions about Jotform — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.

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What is a hotel guest satisfaction survey?

A guest satisfaction survey or guest room survey is a questionnaire given to guests during or after their stay. This survey collects their feedback about your hotel or business.

What questions should I ask in a feedback survey?

  • How would you rate your overall satisfaction with our service?
  • How likely are you to recommend our service to someone else?
  • What could we have done better?
  • How useful did you find our service?
  • Rank the following hotel services in order of your preference.

Why is tourism feedback important?

It’s important to listen to visitor feedback in order to improve and upgrade your methods and services. Not only does it show that you’re committed to caring for your guests, but it also allows you to better understand the positives and negatives of your hotel.

How can I conduct a hotel survey?

Creating an online hotel survey is easy with Jotform. Just log into your Jotform account and click Create Form. Browse the form templates or start from scratch. Use Jotform’s drag-and-drop builder to add questions to your survey and customize it to match your brand. You can even use conditional logic to tailor each responder’s experience according to their responses. Then simply share your survey via a link or QR code or by embedding it in your website.